Create Guardrails for your Knowledge Agents

Knowledge Agent owners now have two AI guardrails to lock down their agents.

screens user inputs for attempts to manipulate your agent’s behavior before they reach it.

The new lets you write your own plain-language rules — for example, keeping an agent focused on a specific topic — choose how strictly they’re enforced, and set the message users see when an input is blocked.

Both work across every channel your agent supports (web chat, search, API, and Slack), are off by default, and stay fully under the agent owner’s control.