Previously, when someone left your workspace, any draft only they owned was permanently deleted. Now those drafts persist, and workspace admins get full visibility into every draft in the workspace. From the Drafts tab in Card Manager, admins can filter between My Drafts, All Drafts, and Has no Collaborators, then claim any draft with one click to edit or publish it.

If you've ever offboarded an employee and wondered what in-progress knowledge walked out the door with them, this is for you. It's particularly valuable for teams with retention or audit obligations, where draft content may need to be produced on demand. Non-admins' experience doesn't change: you still see only your own drafts (plus a new Date Created column for everyone).

Claiming a draft is deliberate and scoped: joining grants you edit and publish rights on that one card only — it doesn't open up broad access to content across the workspace or change what appears in your search results. And the original author isn't cut out: when you claim their draft, they're kept on as a collaborator, so a returning teammate still has access to their own work. Nothing is reassigned automatically; admins claim drafts by choice, per draft.

Head to Card Manager → Drafts and check the Has no Collaborators filter — you might find work worth rescuing.

Instead of clicking through settings screens, just describe what you want: "I want you to be able to answer questions about our leave policy," and your agent drafts the skill with you. You can edit its instructions in plain language, or

If you own a Knowledge Agent — especially one using skills — Operator Mode is for you. It's the answer to the most common question we hear from teams building agents: "It gave a bad answer... now what?" You'll find it on your agent's Chat and Skills pages. (Regular users won't see it; entry requires the Manage agent settings permission.)

Every change your agent proposes comes with an explicit accept/reject confirmation before anything is written, so nothing changes without your sign-off. Once you approve, changes are live immediately — fix a skill after a bad answer, regenerate the response to confirm it's right, and the next person who asks gets the better answer automatically. Skills update in real time on the Skills page, and your Operator Mode sessions are visible only to you.

Operator Mode is live now for all customers. Open one of your Knowledge Agents, enter Operator Mode from the Chat or Skills page, and start with something small — ask it to explain a recent answer, or describe one new skill you've been meaning to build.

Your Knowledge Agents can now connect to Microsoft Work IQ, so they can work directly with these Microsoft 365 apps in real time.

Ask an agent to check your Outlook calendar, draft an email, search SharePoint, or post to a Teams channel, all from Guru chat and all under your existing Microsoft permissions.

An admin enables the Microsoft connections, you sign in once with Microsoft. A Microsoft 365 Copilot license is required to use these connections.

You can now control who can use specific skills on a Knowledge Agent. Restrict any skill to a defined set of users or groups, while keeping the rest of the agent open to its broader audience.

Restricted skills show a lock indicator and are invisible to users who aren't permitted to run them.

This is perfect for layered agents: one general-purpose Knowledge Agent, with sensitive or specialized skills scoped to the right people.

Knowledge Agent owners now have two AI guardrails to lock down their agents.

screens user inputs for attempts to manipulate your agent’s behavior before they reach it.

The new lets you write your own plain-language rules — for example, keeping an agent focused on a specific topic — choose how strictly they’re enforced, and set the message users see when an input is blocked.

Both work across every channel your agent supports (web chat, search, API, and Slack), are off by default, and stay fully under the agent owner’s control.

Knowledge Agent Automations let you schedule a Knowledge Agent to do work for you on a recurring basis. Write a prompt telling the agent what to do, pick a schedule, and the automation runs on its own. Manage everything from the knowledge Agent itself or in the new Automations tab in AI Agent Center. If you can chat it, you can automate it.

I've been using Automations to scrape Slack conversations every night to capture knowledge gaps and FAQ's, saving hours of manual effort!

You can now merge and split cells in any table inside a Card or Page. Right-click a cell to access Merge Right, Merge Down, and Split, and build the more structured tables you've been wanting, with header rows that span columns, grouped sections, and cleaner comparison layouts. Tables pasted in from Google Docs or other editors now keep their merged cells intact instead of flattening on the way in.

You can now run KA Quality on demand.

A new Manual Quality Run action in the Quality tab triggers an immediate run using your Knowledge Agent's existing rules and connected sources — no need to wait until the next overnight run to see the results of a rule change.

Manual runs show up in your Quality Log alongside automated runs, labeled as "Manual" so you can tell them apart, and support the same revert capability as scheduled runs. If the verification status of a source was changed in the past 7 days it will be ignored by the Manual Quality run.

You can now choose exactly which sources connected to your Knowledge Agent are eligible for Quality automation.

Pick all sources, or select just the ones you own, and Quality will only auto-verify or auto-unverify content within that scope, while your KA continues to use everything for answering.

Quality also respects folder filters now, so the content Quality touches always matches what your KA is actually configured to use.

You can now filter your AI Agent Center questions by individual asker, group, and date range — making it easy to find exactly what you're looking for across your Knowledge Agent Q&A data.

Need to share that data with your team? A new CSV export option lets you download your filtered questions and have the file delivered straight to your inbox.

Date filtering is also available on the Sources tab.