Changelog

Follow up on the latest improvements and updates.

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You can now merge and split cells in any table inside a Card or Page. Right-click a cell to access Merge Right, Merge Down, and Split, and build the more structured tables you've been wanting, with header rows that span columns, grouped sections, and cleaner comparison layouts. Tables pasted in from Google Docs or other editors now keep their merged cells intact instead of flattening on the way in.
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You can now run KA Quality on demand.
A new Manual Quality Run action in the Quality tab triggers an immediate run using your Knowledge Agent's existing rules and connected sources — no need to wait until the next overnight run to see the results of a rule change.
Manual runs show up in your Quality Log alongside automated runs, labeled as "Manual" so you can tell them apart, and support the same revert capability as scheduled runs. If the verification status of a source was changed in the past 7 days it will be ignored by the Manual Quality run.
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Small Update

Quality Source Filters

You can now choose exactly which sources connected to your Knowledge Agent are eligible for Quality automation.
Pick all sources, or select just the ones you own, and Quality will only auto-verify or auto-unverify content within that scope, while your KA continues to use everything for answering.
Quality also respects folder filters now, so the content Quality touches always matches what your KA is actually configured to use.
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You can now filter your AI Agent Center questions by individual asker, group, and date range — making it easy to find exactly what you're looking for across your Knowledge Agent Q&A data.
Need to share that data with your team? A new CSV export option lets you download your filtered questions and have the file delivered straight to your inbox.
Date filtering is also available on the Sources tab.
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If you're here, you've landed in the new home for Guru feature requests, product feedback, and release notes. We wanted to give you a quick rundown of what's changing and what this space is for.
The Guru community is shutting down on April 27th.
We know the community has been a place many of you used to ask questions, share feedback, and connect with our team — and we don't take that lightly. This wasn't a decision we made overnight, but after an honest look at how the space was being used, it was clear we could be serving you better.
So what's happening to feature requests?
Feature requests aren't going away — they're getting an upgrade. You're looking at it. Here's what that means in practice:
  • You can submit and vote on feature requests in one centralized place (right here).
  • Requests are tied to your account, so we can better understand which customers are asking for what and why.
  • You'll get status updates when requests move forward, so you're never left wondering what happened to that idea you submitted six months ago.
  • Release notes are moving here too — subscribe to the Changelog to stay on top of what's new.
What you need to know
You can start submitting and tracking feature requests right now.
The old community will remain accessible until April 27th. After that, the site will no longer be available.
We've already migrated the majority of feature requests over, so there's no need to re-add them.
What about getting help?
Our help center and support team aren't going anywhere. If you have a question or run into something unexpected, you can reach us here.
We're genuinely excited about this change — this new setup gives us a much better way to close the loop between your feedback and our roadmap, and we think you'll notice the difference.
Thanks for being part of this community. We're looking forward to continuing the conversation in a new place.
— The Guru Product Team

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Small Update

Revert Quality Runs

You can now revert a KA Quality run directly from the Quality Log.
If a Quality automation produces unexpected results, just click "Revert Run" on the log entry to restore all affected content to its previous verification state. A confirmation modal previews the changes before anything happens, and for large runs, the revert processes in the background with a notification when it's done. You can also navigate directly to editing the Quality rules if some tweaks need to be made.
Quality runs can be reverted for up to 15 days after they complete.
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You can now connect Vitally as a source in Guru. Once connected, your team's account data, notes, tasks, and projects from Vitally become searchable through the Knowledge Agent. Ask questions like "what's the health score for Acme Corp?" or "what risks were flagged this week?" and get answers grounded in your CS data.
You can now connect Fathom to Guru to bring your meeting recordings, transcripts, and summaries into your knowledge base.
Once connected, your Knowledge Agents can search across your Fathom meetings to surface action items, decisions, and discussion context — making it easy to find what was said without scrubbing through recordings.
What gets synced:
Meeting transcripts, AI-generated summaries, action items, attendee info, and recording details.
Filters available: Narrow results by date, who recorded the meeting, or transcript language.
Getting started:
Generate an API key in your Fathom account settings and add it in Guru's integration configuration. For the broadest coverage, we recommend using a Fathom Team Edition account so all team-shared recordings are included.

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Small Update

Source Filters

You can now filter Sources and Collections in Knowledge Agents by Date, Collection Folder, and Source Attributes (i.e. data from that specific sources, like "Owner" in SalesForce.)
Date filters support
Created
and
Modified Date
using relative or absolute values.
Folder filters let you scope a Collection to specific folders.
Source Attribute filters let you narrow external sources like Salesforce or Jira by Record Type, field values, and more.
Filters can be added to a source via the Knowledge Agent menu or when you're adding a new source to Knowledge Agent.
Head on over to Manage>Knowledge Agents to start using filters!
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