Operator Mode

Introducing Operator Mode: improve your Knowledge Agent by talking to it
Operator Mode is a new chat-based way to configure and improve your Knowledge Agent.
 Instead of clicking through settings screens, just describe what you want: "I want you to be able to answer questions about our leave policy," and your agent drafts the skill with you. You can edit its instructions in plain language, or point it at a specific answer and ask why it responded that way — the agent walks you through which skills fired and which sources it pulled, so you can fix the root cause on the spot.
Built for Agent Owners.
 If you own a Knowledge Agent — especially one using skills — Operator Mode is for you. It's the answer to the most common question we hear from teams building agents: "It gave a bad answer... now what?" You'll find it on your agent's Chat and Skills pages. (Regular users won't see it; entry requires the Manage agent settings permission.)
Powerful, with guardrails.
 Every change your agent proposes comes with an explicit accept/reject confirmation before anything is written, so nothing changes without your sign-off. Once you approve, changes are live immediately — fix a skill after a bad answer, regenerate the response to confirm it's right, and the next person who asks gets the better answer automatically. Skills update in real time on the Skills page, and your Operator Mode sessions are visible only to you.
Try it today.
 Operator Mode is live now for all customers. Open one of your Knowledge Agents, enter Operator Mode from the Chat or Skills page, and start with something small — ask it to explain a recent answer, or describe one new skill you've been meaning to build.