Your Knowledge Agent can now do real knowledge management — not just answer questions about it.
Agents can create and organize collections and folders, move and archive cards in bulk, and run the full draft-to-publish loop on your behalf. Previously, an agent could find and explain your content but every actual change still meant opening the editor yourself. Now you can describe the change in chat — "reorganize these cards into folders by region," "draft a card summarizing this policy" — and the agent does the work.If you own a Knowledge Agent with Agent Skills enabled, this is for you.
It's especially built for admins and knowledge managers who spend time on structural upkeep: reorganizing collections, retiring stale content, or building out new spaces card by card. Everyday readers won't see anything change — this only affects what agents can do for the people who manage content, and only within the permissions those people already have.Every action stays inside your existing guardrails.
An agent can only do what you can do — writes are permission-checked operation by operation. Cards are archived rather than permanently deleted, so anything an agent retires is restorable from the UI, and agents can't delete collections at all; that deliberately stays a human decision. Draft edits made from chat sync live into the editor, so if a teammate has the draft open, they see the agent's changes in real time and nobody's work gets overwritten. Agents can even add or remove collaborators on a draft — though a draft's owner can never be removed.Try it now with something small.
Open a chat with one of your Knowledge Agents and ask it to draft a new card on a topic you know well — it can build with headings, tables, callouts, and collapsible sections, so the result looks like a card your team made by hand. Once you've reviewed and published that first draft, work up to bigger jobs like reorganizing a folder or archiving outdated cards. This is live for all customers today.